Hosted Voice Features

Hosted Voice Features

Popular Features

Our most loved features.

Voicemail 2 Email

Listen to office voicemail on the go. Have your voicemails automatically emailed to you as audio files.

Auto Attendant / IVR

Greet callers with an interactive welcome menu (eg. Press 1 for Accounts, Press 2 for Sales).

Call Parking

Need to take a call at another desk? Simply 'park' the call and pick it up from a different office extension.

Line Hunt

Assign your staff to a particular group (eg. Sales team) and setup a number that rings all group members.

BYO Numbers

You won't lose your numbers when you switch. Transfer your existing numbers to Lightning IP.

Plug & Play Handsets

Choose from our range of pre-configured handsets. Plug and Play makes setup and relocation simple.
Other Features
  • Call Hold

    Place calls on hold, and retrieve from hold, at the touch of a button. Callers hear 'hold' music until retrieved or transferred. 

  • Call Transfer

    Perform blind transfers (transferring calls without warning), attended transfers (with warning).

  • Internal Extensions

    Extensions are unique three-digit numbers of your choosing, enabling rapid transfer and dialing.

  • Do Not Disturb

    If you need to take a break, DND lets you present a 'busy' tone. Incoming calls will go to voicemail or (if setup) redirected.

  • Call Forwarding

    When your line is busy, call forwarding directs your incoming calls to a different number (instead of voicemail).

  • Night Switch

    Route your calls to an alternate destination outside of business hours.

  • Call Mute

    When something is better left unheard, press the 'mute' button so the person on the other end can't hear you.

  • Contact Directory

    Store contact names and numbers in your handset directory. (Contact names show up on caller ID).

  • Speed Dial

    Staff, suppliers, customers or local take-away: call your favourite numbers at the touch of a button.

  • BLF / Line Monitoring

    Set your phone keys to show the status of another user's line (available/ incoming / busy). Ideal for receptionists.

  • Call Pickup

    Intercept an incoming call going to another user. 

  • Time of Day Routing

    Automatically direct calls, or play certain voicemail messages, based on the time / date the call is received.

  • CLID Overstamping

    Have a selected landline number show as the caller ID whenever someone from your office calls outside the company. 

  • Caller ID

    See who is calling before you pick up.

  • Music on Hold

    Customise what music your callers hear while 'on hold'. Royalty-free music is included by default.

  • Online Portal

    Our online portal gives you the ability to make instant changes to your telephony service.

Speak to our team

To check what services you can get at your location and get all of your questions answered simply fill out the form and our expert team will be in touch.