What do the nbn service classes mean?

Daniel Anderson • Jun 04, 2019

You may have seen reference to "service classes" when referring to the nbn™.

A service class tells your retail service provider (RSP) about the infrastructure that will be supplying a premise and the readiness of the infrastructure.

Some service classes indicate that all infrastructure is in place and ready to go, whereas other classes may indicate that additional work is required to connect your premise to the network.

nbn Fibre to the Premise Service Classes

Service Class Ready to Order Connection Time Tech Visit
Service Class 0 No N/A N/A
Service Class 1 Yes 20-30 Days Yes
Service Class 2 Yes 14-30 Days Yes
Service Class 3 Yes 1 Day No

nbn FttP Service Class 0

Your premise will be serviceable by fibre to the premises (FTTP).

You won’t be able to activate the service just yet as the nbn™ are still completing the rollout of the supporting infrastructure.

nbn FttP Service Class 1

Your premise is serviceable by fibre (FTTP), however no box on the outside or internal NTD (network termination device) have been installed.

Fibre has been installed in the pits, however, nbn still need to connect from the street or pit to your premises.

You are able to order a service and an installation appointment can be made.

nbn FttP Service Class 2

Is a location that is serviceable by fibre (FTTP), the external works have been completed, however, the internal NTD (network termination device) is still yet to been installed.

You can order a service now and an appointment will be set to install your 

nbn FttP Service Class 3

Your premise is now serviceable by fibre (FTTP).

Internal and external works have been completed and devices have been installed.

You can place an order now and have it activated generally within a few hours.

nbn Fixed Wireless Service Classes

Service Class Ready to Order Connection Time Tech Visit
Service Class 4 No N/A N/A
Service Class 5 Yes 14-30 Days Yes
Service Class 6 Yes 1 Day No

nbn FW Service Class 4

Your premise is planned to be serviceable by fixed wireless, but the tower is not live yet.

nbn FW Service Class 5

Your premise is now serviceable by nbn™ fixed wireless, however, you will need to place an order to have an appointment scheduled to have nbn™equipment installed.

nbn FW Service Class 6

Your premise is serviceable by nbn™ fixed wireless and all equipment has been installed.

Service can be ordered and will be active in 1-5 business days.

nbn Satellite Network Service Classes

Unfortunately, Lightning IP does not offer service on the nbn Satellite network, the below is for your information only.

Service Class Ready to Order Connection Time Tech Visit
Service Class 7 No N/A N/A
Service Class 8 Yes 30-50 Days Yes
Service Class 9 Yes 1 Day No

nbn Fibre to the Node/Building Service Classes

Service Class Ready to Order Connection Time Tech Visit
Service Class 10 No N/A N/A
Service Class 11 Yes 21-30 Days Yes
Service Class 12 Yes 14-30 Days Yes - Only in the street
Service Class 13 Yes 1 Day No

nbn FttN & FttB Service Class 10

Your premise will be serviceable by Fibre to the Node (FTTN) or Fibre to the Basement (FTTB).

You won’t be able to activate the service just yet as the nbn™ are still completing the rollout of the supporting infrastructure.

nbn FttN & FttB Service Class 11

Your premise is now nbn™ ready and a service can be ordered.

Additional infrastructure work such as lead in and jumpering is still required to be done by NBNCo before we can connect you.

nbn FttN & FttB Service Class 12

Your premise is now nbn ready and a service can be ordered.

Jumpering is still required to be done by NBNCo before we can connect you.

The technician wont need to attend your premise to complete the conenction as all work is completed at the Node/Pillar.

nbn FttN & FttB Service Class 13

Jumpering has already been performed and your premise is nbn™ ready.

No technician appointment is required and activation can generally be completed within 24 hours.

nbn Hybrid Fibre Coaxial Service Classes

Service Class Ready to Order Connection Time Tech Visit
Service Class 20 No N/A N/A
Service Class 21 Yes 20 Days Yes
Service Class 22 Yes 14 Days Yes
Service Class 23 Yes 14 Days Yes
Service Class 24 Yes 1 Day No

nbn HFC Service Class 20

Your premise will be serviceable by Hybrid Fibre Coaxial (HFC).

You won’t be able to activate the service just yet as the nbn™ are still completing the rollout of the supporting infrastructure.

nbn HFC Service Class 21

Your premise is serviceable byHybrid Fibre Coaxial (HFC), however, no lead-in or NTD is in place.

Additional work is required before you can connect to the network.

nbn HFC Service Class 22

Your premise is serviceable byHybrid Fibre Coaxial (HFC).

A lead in cable has been installed, however, no wall-plate/socket or NTD has been installed.

Additional work is required before you can connect to the network.

nbn HFC Service Class 23

Your premise is serviceable byHybrid Fibre Coaxial (HFC).

A lead in cable and wall plate have been installed, however, no an NTD is yet to be installed.

Additional work is required before you can connect to the network.

nbn HFC Service Class 24

Your premise isserviceable byHybrid Fibre Coaxial (HFC) and is nbn™ ready.

All infrastructure is in place.

Service can be ordered.

nbn Fibre to the Curb Service Classes

Service Class Ready to Order Connection Time Tech Visit
Service Class 30 No N/A N/A
Service Class 31 Yes 21-30 Days Yes
Service Class 32 Yes 14-30 Days Yes
Service Class 33 Yes 14-30 Days Yes
Service Class 34* Yes 1 Day or 14-30 Days No*

nbn FttC Service Class 30

Your premise will be serviceable by Fibre to the Curb (FTTC).

You won’t be able to activate the service just yet as the nbn™ are still completing the rollout of the supporting infrastructure.

nbn FttC Service Class 31

Your premises is serviceable byFibre to the Curb (FTTC), however, additional work is still required.

nbn FttC Service Class 32

Your premises is serviceable byFibre to the Curb (FTTC).

A lead in is available or has been installed, however, the lead in has not yet been connected to the network.

nbn FttC Service Class 33

Your premises is serviceable byFibre to the Curb (FTTC).

Lead in cabling has been connected to the nbn network, however, an NCD (nbn™ device) is still required.

nbn FttC Service Class 34

Your premise is servicable by Fibre to the Curb (FTTC) and is nbn™ ready.

All infrastructure is in place.

Service can be ordered.


* Where the NBN NCD has been removed from the premises, a replacement NCD will need to be arranged and may require a tech appointment for installation.

All a bit much?

This information can seem a bit technical and full of industry terms.

If you have any questions about your premise and getting connected to thenbn™ network, reach out to our local support team who will be more than happy to assist you.

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